A

Airline Reservations

For information, reservations or reconfirmations the Front Office desk will be of assistance.
If reconfirmation of flights is required, please hand your airline ticket(s) to our Guest Service, two days prior to your departure.

AIRPORT

Phuket International Airport is located 25 minutes from the hotel. The hotel offers limousine service to the airport. We recommend you leave the hotel oneand a half hours prior to departure for domestic flights and two hours traveling to International destinations.
For further information please contact our Concierge.

AIR CONDITION

All our guest rooms are equipped with quite and draft free Air Conditioners. Please select your desired temperature and fan speed at the wall mounted control panel. A setting between 22 and 25 degrees C is suggested, as this is a comfortable range for the local climate. Set the fan to "Auto" for optimal function. If the sliding terrace doors are open for more than a minute the air conditioner cooling will turn off, this is indicated by a red light on the AC control panel and on the control box by the bed.

ATM

Automatic Teller Machines accepting international ATM cards are available on the outside of the tourist office, located at the intersection about 100 meters south of the hotel.

B

BANQUETS

For private parties, weddings or other special occasions, kindly contact our Sales & PR Manager

BEACH/POOL TOWEL

Towels are available around the pool and at our beach club. Please, do not use room towels around the pool or at the beach.

BUSINESS CENTER

The Business Center is located on the second floor in the main building. Open from 9 am to 5 pm. For further information please contact the Business Center or our Guest Service Attendant.

BREAKFAST

A lavish breakfast buffet is served in Oriental Spoon from 7 am. Should you wish to have breakfast in your room kindly fill in the breakfast doorknob menu or call Room Service

C

CAR RENTAL

For information about car rental and chauffeur driven rental, please contact Concierge.

CASHIER

For information concerning your account, please contact our Guest Service Attendant.

CHECK-OUT

Our standard check-out time is 12.00 noon. Should you wish to keep the room after this time a nominal charge will be applied.
For late check out contact Guest Service Attendant.

CHEQUES

We accept Traveler checks with an applied service fee.
We regret to advise that personal cheques are not accepted as payment in our hotel.

CREDIT CARDS

We accept all major credit cards.

CURRENCY

The local currency in Phuket is the Thai Baht

CURRENCY EXCHANGE

Foreign currency exchange can be arranged at our Guest Service Attendant Desk. We use the daily bank rate and a service fee will be applied.

G

GAMES

Selections of board games are available in our Library.
Should you wish to have the games sent to your room, kindly contact Guest Service Attendant.

H

HAIRDRYER

A hairdryer can be found in the bathroom.

HOUSEKEEPING

Should you require additional items in your room, or have any questions concerning laundry, our Housekeeping Department will be of service to you.

J

JET SKI & PARASAILING

Jet Skiing and parasailing cause serious and sometimes even fatal accidents on the island of Phuket. To promote a safe environment we recommend that you do not ride jet skis or go parasailing.

L

LAUNDRY, DRY CLEANING, PRESSING

The hotel is pleased to supply this service daily. Laundry, dry cleaning, pressing information and bag are located in the wardrobe. Please fill in the form and place it together with the laundry in the bag and contact Housekeeping to pick-up.
If you have any questions please contact Housekeeping.

LIMOUSINE SERVICE

The hotel provides a limousine service. For information or bookings please contact our Concierge.

M

MEDICAL ASSISTANCE

Please contact Guest Service Attendant if you require medical assistance.

MAIL

Postcards and stamps are available in the lobby where your incoming and outgoing mail is handled.

N

NEWSPAPER

Every afternoon a complimentary copy of a newspaper in English will be placed in your room.
International magazines are available for reading in the Martini Bar or the Library.

O

OUTSIDE VISITORS

The policy of the hotel and the law governing hotels requires registration for overnight visitors. The hotel reserves the right to refuse entry of visitors with inappropriate behavior, or who fail to comply with the hotel dress code. An extra charge for the overnight guest will be placed on your account.

P

PHUKET INFORMATION

For information about Phuket and Leisure Activities, please contact our Concierge.

PARKING

Parking spaces are available in our garage. Please contact our Concierge for assistance.

PETS

We regret to advise that animals are not permitted on hotel grounds.

PICNIC

Selections of lunch boxes are available for your pleasure. Please place your order with Room Service Department one day before the picnic basket is required.

POOL

The pool is open from 7 am to 10 pm. The pool is not supervised by lifeguard. Please be advised that diving is not permitted in the swimming pool. For your safety please check the depth of the water before entering the pool.

POWER

The hotel power is 220 volt. Fixed multi plugs are available in each room as well as adaptors

R

RESTAURANTS

Oriental Spoon
Restaurant & Oyster Bar
Our Hip and much talked bout restaurant and bar. Modern and innovative Thai cuisine served in a relaxing and friendly atmosphere.
Oriental Spoon welcomes you every day from 4 pm to midnight.

Pool Bar
Enjoy breakfast or lunch in our beautiful tropical garden.
Open daily from 7 am until 6 pm.

Martini Bar
Relax with friends and a great Martini in our Lobby Bar.
Drinks are served all day.

ROOM SERVICE

Available 24 hours. A Room Service menu can be found in this Room Directory.
To order, contact Room Service.

RADIO, CD AND DVD

The room is equipped with, Radio, CD and DVD player.
If you would like to borrow DVDs please contact Guest Service Attendant.

S

SPA

Palm Spa offers an extensive range of treatments. For more information please contact Palm Spa. Open from 9 am to 9 pm.

SAFETY DEPOSIT BOX

A personal safe is placed in the wardrobe. The hotel cannot be held responsible for valuable items not placed in the safe.

SECURITY

Our security staff is on duty 24 hours. Should you require their services please contact our Guest Service Attendant.

SWIMMING PRECAUTIONS

Before swimming, please observe our flag on Surin Beach. The flag will function as a warning to swimmers and will inform you about the swimming conditions.

Red
The sea is dangerous. Swimming is forbidden.

Half Red, Half Yellow
Lifeguards are on patrol. Swim only between the two flags.

Yellow
Caution! Be extra careful when you go into the water.

Green
The sea is calm but you should still be careful.

T

TELEFAX

Faxes can be sent from the office. Contact our Guest Service Attendant for assistance. Received faxes will be immediately delivered to the guest room.

TOPLESS SUNBATHING

Topless sunbathing is against the law and can offend the religious code of Thailand.

U

UMBRELLAS

An umbrella is available in your room. For extra umbrellas, contact our Concierge.

W

WAKE-UP CALL

Please contact Operator when you would like to order your wake-up call.

WATER

Do not drink water from the tap. Enjoy complimentary bottles provided by the hotel. For more bottles of water do not hesitate to call Housekeeping.