Skip to content
PENTHOUSE & DUPLEX
Grill & Bar
Restaurant, Lounge & Bar
CATCH BEACH CLUB
Beach Lounge & Restaurant
WHAT TO DO
WHERE TO DINE
WHERE TO SHOP
FESTIVE SEASON 18/19
FREQUENTLY ASKED QUESTIONS
Do you have shuttle service from-to Airport/Town/Patong?
We provide limousine services from-to Airport and any other destinations in Phuket.
Is the hotel on the beach?
Twinpalms Phuket is located 170 meters from Surin Beach. The beach is accessed by crossing a public park.
Does the hotel offer seaview room?
All Rooms & Suites offer Garden & Pool view, the Penthouses offer partial seaview.
Does the hotel offer free wifi?
WIFI is complimentary in our limousines, restaurants, beach clubs and as well, in all hotel rooms.
Does the hotel offer free shuttle to Patong / What is the taxi cost to Patong?
The hotel provide a limousine service to Patong at THB 600 per way, local taxis charge between THB 500 – 600 per way.
Are the beach clubs open for public or only hotel guest?
HQ Beach Lounge and Palm Seaside are open to hotel guest and public.
Is the hotel being renovated recently?
We continuously rejuvenated our hotel & facilities.
Can hotel arrange activities on the beach (wedding, dinner, etc.)?
Wedding and dinner can be arranged in HQ Beach Lounge and Palm Seaside however not on the public beaches.
Is the private pool suite completely private?
The Duplex Garden Pool Suite and the Penthouses with rooftop pools are completely private.
What kids facilities does hotel provide / Does the hotel provide kids club?
We welcome families however we do not provide kids facilities. We recommend a kids club within walking distance.
Does hotel have staff who speaks other language (Chinese, French, etc.)?
Our employees communicate in English and will do there best to assit you in other languages.
How is the weather look like?
for current weather conditions in Phuket, Surin Beach
Can you arrange private romantic dinner on the beach?
Unfortunately not on the beach however adjacent to the HQ Beach Lounge and Palm Seaside.
Where would you recommend for nice restaurants near your hotel?
Please see our ”
Do you provide babysitting services?
for your babysitting requirements.